General Terms and Conditions

Valid in this case are the terms and conditions in business transactions b to b. (business to business). The proof of the assignment of the VAT ID and the validity of the VAT ID must be submitted electronically with the release of an order. Without these proofs, no invoicing will be carried out at net prices. Please also read the corporate and commercial customers paragraph below.

Order

The information on the Classicfactory24.com website does not constitute a binding offer. With his order, the interested party/ customer makes a binding offer to initiate the conclusion of a purchase contract.

Classicfactory24 Manufacture may accept or reject this offer to accept an order within five (5) days by means of an express declaration. There is no obligation to accept an order. 

Your order is placed directly via the shopping cart system in the online store of www.classicfactory24.com. 

Warranty

Classicfactory24 grants 5 years warranty on all products. (2 years warranty in business b to b for commercial customers). If a defect occurs within this period, the damaged part will be replaced or the entire piece of furniture will be replaced free of charge.

Ordinary wear and tear, caused damage or improper use are excluded from the 5-year warranty and guarantee.

Delivery times

The delivery times consist of the pure production time of your shipment and the time for delivery. Classicfactory24 Manufacture currently needs 4 to 8 weeks for the production of an order. (Deviations of this information will be announced in time).

Our articles are only commissioned for production to our Manufacture with an order.

This is always subject to delivery capacity, strikes at producers and their suppliers, as well as strikes at carriers / parcel and courier services and their agents and the acceptance of your order offer by Classicfactory24.com.

The pure delivery time for the dispatch (travel time of a consignment) ex factory Italy for forwarding agents, courier and parcel services amounts to approx. 5 to 10 working days - depending on the destination of the consignee.

Production and delivery times may be extended due to the factory vacations in Italy and the driving ban on italian highways. This is especially true for the month of August. (Ferragosto). 

Production deadlines and their processes may be considerably extended due to factory Christmas vacations and the pre-Christmas business - here before, at and after Christmas.

Explanation of individual delivery notes in the article: 

• Green note        "Available" article can be ordered. (Note on production deadlines are mentioned in the article).
• Yellow note       "Limited availability" article can be ordered under reserve. 
• Red note           "Not available" article cannot be produced. 

Payment and payment options

Cash on delivery:
The orders / shipments are sent against cash on delivery plus 1.75% cash on delivery fee (value of goods). (Will be displayed in the shopping cart) You pay safely and conveniently to the collection agency authorized carrier, courier or parcel service upon delivery.

Please note that deliveries against payment for cash on delivery may be delayed. (Shortage of service offers). An obligation to accept the order as a cash on delivery shipment does not exist. 

Payment shall be made immediately upon delivery of the goods in cash and without deduction. The forwarding company / courier or parcel service is entitled to collection. Please note: the mentioned transport service providers only accept cash as means of payment.

Delivery on account: Currently not available!

Delivery on account is possible with existing creditworthiness. (Not possible for first orders. Only to private individuals and after verification by credit agencies, (Bürgel, Schufa and Creditreform, etc.), not to commercial customers and for spare parts orders. Not for different delivery addresses.

Prepayment against discount:

For prepayments of your orders Classicfactory24 grants a prepayment bonus of regular 3%. Special promotions (Currently 5%. As of June 2022) can change this bonus - visible in the shopping cart. 

Furthermore, please note that the payment method may change with regard to cross-border shipping. In some countries of the EU also EU third country the payment method cash on delivery is not offered. Therefore, a payment against cash on delivery can not be realized.

The industry-standard payment method prepayment - also as partial or full prepayment - remains Classicfactory24 reserved at any time and unaffected by the payment method selected by the customer.

Notice of defects

The purchaser/recipient of the goods/own importer must inspect the goods immediately upon receipt for external defects. (Packaging damage). If external defects or discrepancies in the delivery quantity are detected upon delivery, these must be immediately recorded in writing with the forwarding company in the presence of the driver. This refers to an inspection of the shipment during the delivery process.

Possible material defects of delivered goods are to be claimed at latest three working days after receipt of the goods. If the customer/recipient of the goods/importer fails to give notice of defects in due time, the goods delivered shall be deemed to have been delivered without reservation in terms of quality and quantity.

Damaged goods

If the customer/recipient of goods/importer receives damaged goods (transport damage/production defects, etc.), he is entitled to a free replacement delivery (if possible spare parts, otherwise replacement delivery). Defects and/or damage must be reported in writing or electronically (by e-mail) within three working days. If the customer/recipient of goods/importer neglects his duty of care and fails to report damage within three working days, his claims may be forfeited.

Right of revocation (for end consumers)

The revocation period - formerly the right of return - is 30 days after receipt of the goods. The effective revocation must be made by telephone or electronically (e-mail). The period of the revocation is then preserved.

The exercise of the granted right of return or revocation results in a claim for return of the goods to the seller. The person entitled to revocation or the buyer acquires a claim for reimbursement of the initial purchase price. Incidental costs such as cash on delivery charges or shipping costs covered by third-party providers are not refundable.

The following goods are excluded from the right of revocation:

• Reduced stock items (Bauhaus classic sale).
• Orders from entrepreneurs and commercial customers (business transactions b to b).
• Orders with a delivery address outside the European Union.
• Contracts for goods manufactured according to customer specifications.
• Orders and production orders in (special) colors and all products in textiles (fabric, cotton).
• Contracts for goods that are clearly tailored to personal needs.
• All spare parts.
• All tables from the Eero Saarinen series.

Transport fees of third party suppliers (carrier, courier and parcel service) are generally excluded from a refund when exercising the right of withdrawal.

The transportation fee is irrevocably incurred upon loading ex factory Italy.

Return transport

The return transport is free of charge for the customer/recipient of the goods/importer. Classicfactory24.com commissions the return transport and bears the costs of the return freight.

Always the most cost-effective transport route applies. 

In the event of unauthorized return by the customer/recipient of the goods/importer, the customer/recipient of the goods/importer shall bear the costs.

The unauthorized return transport of the customer / recipient of goods / importer is not an effective revocation. The effective revocation is regulated in the point "right of revocation (for end customers)" .

Refusal of Acceptance - Default of Acceptance - Default of Delivery

In case of unjustified refusal of acceptance by the consignee/own importer, the consignee/importer is in default of acceptance according to BGB. This results in the assertion of costs for outward and return freight and any storage charges incurred, as well as the levying of damages for delay, which is made up of the respective workload and the additional costs. The costs are to be paid to the respective forwarding agent/courier/parcel service or their third party vicarious agents. The provisions of the BGB/HGB applies.

A refusal of acceptance by the consignee/importer is not an effective revocation. (AG Dieburg. Decision of 04.11.15. Az.: 20 C 218/15 (21)).

The effective revocation is regulated in the text "right of revocation". 

Delay in delivery is Classicfactory24 effectively indicate which must be accompanied by a reasonable grace period for delivery. The provisions of the BGB/HGB apply.

Default of acceptance is present when the consignment is notified (applies with loading of the consignment ex factory) and the consignee (creditor) cannot or will not accept the consignment. Classicfactory24 shall set a reasonable grace period for delivery to the consignee (creditor). The provisions of the BGB/HGB apply.

Return of goods

Returns of goods will only be accepted in the original packaging supplied, including packaging films (please keep the empty cardboard box).

Send price proposal - price alert (FUNCTION DISABLED)

When sending a price proposal or triggering the price alert function by the user of this function (bidder/buyer), a purchase contract is concluded upon acceptance of the bid by the store operator (Classicfactory24.com), which is accompanied by the same rights and obligations as a triggered order in the store system. Classicfactory24.com denies or confirms the bidder's/buyer's price proposal in writing (e-mail).

If the price offered is accepted by the store operator (Classicfactory24.com), the buyer/bidder is obligated to pay the purchase price plus any transport costs incurred to the store operator (Classicfactory24.com) in advance within eight (8) days. A shipment of the goods against cash on delivery is not possible. A discount on the bid price (fixed price without deduction) is not possible.

In case of improper use of the price alarm, the system will be blocked. (So-called spass bidder, significant undercutting of the list price, etc.).

The right of withdrawal remains fully intact for the bidder/buyer.

Promotions and discounts

Already reduced goods are excluded from all discount and rebate promotions. There will be no additions or offsettings. Discount and rebate promotions cannot be combined. 

Deliveries to foreign countries or EU third countries

Shipments to a third EU country such as Switzerland or Norway will only be made if the order value exceeds 750.00 EUR. Please note that the method of payment may change in these countries. The payment method prepayment - also as partial payment - always remains unaffected.

Possibly charged display fees as well as the import sales tax are not included. They are determined by the respective authorities depending on the goods, price, size and weight and are to be paid by the recipient.

A customs duty itself is usually not incurred, since our products are preferential goods with exclusively European origin.

For customs clearance, preparation AE papers, ABD, possibly T2 (Also T2L or TSLF) documents incl. customs tariff numbers, HS codes we charge a fee of 110,00 EUR. Here valid for all EU third countries.

For import/import to the EU third country, further expenses, fees and customs duties may apply. The customer (importer and carrier) is liable for these possible costs as primary debtor. This applies in particular to the import turnover tax or value added tax which is due upon import of goods by the forwarding agent or by the local fiscal authority.

Please note that the mentioned expenses, fees and customs duties of the import forwarder of the EU third country might be added. Classicfactory24 has no influence on this possible cost position. A determination - if this should arise - is not possible beyond that.

An offsetting with the export expenses in the amount of 110.00 EUR (preparation of AE papers, ABD and costs for determining the correct customs tariff numbers) is not possible.

Cancellation of the order (withdrawal from the purchase contract)

Cancellation or withdrawal from the concluded purchase contract is possible free of charge until the 5th day after our order confirmation. Cancellations after the 5th day of the order, are only possible after approval from Classicfactory24. Please note that an indemnity payment of 10% will be charged for this. (Indemnity payment for the dissolution of the closed sales contract). The so-called right of withdrawal - formerly the right of return - does not apply in this case.

Corporate and commercial customers

Corporate and commercial customers - including sole proprietors, freelancers and self-employed persons who have a valid VAT ID (value added tax identification number) buy net at Classicfactory24.

Our stated gross amount is adjusted for VAT. (Current factor 1.2. As of May 2022).

Proof of the assignment of the VAT ID is required. The given VAT must be valid. Invoice and delivery address must be identical.

A different delivery address is not possible.

The given VAT ID must also be activated for EU cross-border trade. 

Please indicate your VAT in the "Message to us" field when placing your final order with Classicfactory24. We will manually convert the prices from gross to net.

You will receive a separate confirmation of this by e-mail and by post.

Proofs of the assignment of the VAT ID are to be sent to us. 

Furthermore, the terms and conditions of business b to b (business to business) apply. Classicfactory24 grants 2 years warranty. A right of withdrawal - formerly right of return - is not agreeable.

Cancellation of your order for companies or business customers is possible free of charge until the 5th day after our order confirmation. Cancellations after the 5th day of the order, are only possible after approval from Classicfactory24. Please note that a indemnity payment of 30% will be charged for this. 

Please note the licensing regulations of your country in relation to a resale. (Reseller, dealer). However, the European Court of Justice (ECJ) has clearly ruled that reproductions of furniture designs may be used publicly. (cigar lounges, guest rooms, bars, restaurants, waiting rooms, etc.) (ECJ GRUR 2008, 604 para. 36 and 41 - Peek & Cloppenburg ./. Cassina). The BGH (Federal Court of Justice) has again confirmed this separately. (BGH, judgment of 22.01.2009, Ref. I ZR 148/06).

General inquiries & rules of conduct

General inquiries or questions regarding our products can be sent to our email address [email protected].

In accordance with our code of conduct, we prefer messages with the full destination (first and last name, city with postal code, country and a telephone number).

Messages without this information - this applies in particular to inquiries about our prices or production and delivery deadlines - will not be considered. 

Customer opinions according to DIN ISO 20488:2019

Code of Conduct

Classicfactory24.com has submitted to the following codes of conduct:
Trusted Shops http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf
This policy is legally binding even without membership.

In case of disagreement, the European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/. Classicfactory24.com prefers to resolve your concerns in a direct exchange with you. Classicfactory24.com therefore does not participate in consumer arbitration proceedings.

Impressum

Classicfactory24 Costumer Service

Funzione Classica LLC

(No Showroom)

Loc. San Marziale 29

53034 Selvaggio (SI) ITALIA

Phone: +39 055 062 0507
You can reach us at office hours. Monday to Friday from 9:00 to 12:00 and from 14:00 to 18:00. In the month of August (Ferragosto) we are only available by phone with restrictions.

E-Mail: [email protected]
E-Mail: [email protected]
www.classicfactory24.com

CEO
Martha Maldini-Kellermann

Responsible for content according to §6 MDStV
Grand Baie Media Corp.
Orion Mall,
Room no. 119, Palm Street,
P.O.Box 2009,
Victoria, Mahe, Seychells.